Terms and Conditions

1. Who we are

ALSET APARTMENTS is a group of eight private apartments in Nakuru, Kenya. In these terms, "we" and "the host" mean ALSET APARTMENTS, and "you" means the person who makes the booking and everyone staying under it.

You can reach us on +254 742 067 465 or on WhatsApp.

2. Bookings

• When you book, you receive a booking reference. Keep it: you need it to check your booking, pay, or ask for changes.
• A new booking is held for you as Pending. It is confirmed only when we have verified your payment.
• Unpaid bookings made on the website are cancelled automatically 12 hours after they are made, and the dates are released to other guests.
• Online bookings can be up to 30 nights and up to 365 days ahead. For longer stays, contact us.
• Each apartment has a maximum number of guests, shown when you book. The number of people staying, including overnight visitors, must not exceed it.
• A booking for several apartments, or for the entire property, is one booking: it has one reference and one payment, and these terms, including cancellation, apply to the whole booking.
• The person making the booking must be at least 18 years old and is responsible for everyone staying under it.

3. Prices and payment

• Prices are in Kenya shillings (KSh) per apartment per night. The total for your stay is shown before you confirm, and that is the price you pay, even if our prices change later.
• Pay with Lipa na Family Bank: Business No. 222111, Account No. 2122927, business name ALSET APARTMENTS. Where it is offered, you can also pay with an M-Pesa prompt on the website.
• After paying by Paybill, submit your transaction code on the website or send it to us on WhatsApp with your booking reference. We check every code against our bank statement before confirming.
• If a code cannot be found, or the amount received is less than the amount due, we will tell you and the booking stays unconfirmed until the full amount is paid.

4. Cancellations and refunds

To cancel, message or call us with your booking reference. The time we receive your message is the time of cancellation.

• 48 hours or more before check-in (1:00 pm on your arrival day): full refund.
• Less than 48 hours before check-in: 50% refund.
• No-show, or leaving early after check-in: no refund.

Refunds are sent back to the M-Pesa number or bank account the payment came from.

If we have to cancel your booking for a reason on our side, we will offer you other dates or a full refund, whichever you prefer.

To change your dates, contact us. Changes depend on availability, and any difference in price is added or refunded.

5. Check-in and check-out

• Check-in is from 1:00 pm. Check-out is by 11:00 am.
• Earlier check-in or later check-out can be arranged on request, depending on availability.
• Please tell us your arrival time so someone is at the gate to let you in.
• The lead guest must show a valid ID (national ID or passport) at check-in.

6. House rules

• No smoking indoors. Smoking is allowed only outside the apartments. Smoking inside may lead to a cleaning charge.
• No pets, unless agreed with us before you arrive.
• No parties or events. Quiet hours are 10:00 pm to 7:00 am, out of respect for other guests and neighbours.
• Visitors must be registered. Overnight visitors must be registered with us and count toward the apartment's guest limit.
• ID at check-in. The lead guest shows a valid ID on arrival.

If these rules are seriously broken, we may end the stay. Nights not used are not refunded in that case.

7. Damage

Please treat the apartment as you would your own home. You are responsible for loss or damage caused during your stay by you or your visitors, beyond normal wear and tear. Tell us as soon as anything is broken. We may charge the reasonable cost of repair, replacement or extra cleaning, and we will show you what the charge is for.

8. Liability

• Your belongings are your responsibility during your stay. We are not liable for their loss or damage unless it is caused by our negligence.
• We are not responsible for interruptions to water, electricity or internet that are outside our control, but we will do what we reasonably can to restore them.
• Nothing in these terms limits any right you have under Kenyan law, including the Consumer Protection Act, 2012.

9. General

• We may update these terms. The version on this page when you book is the one that applies to your booking.
• These terms are governed by the laws of Kenya.
• Questions about these terms: call +254 742 067 465 or message us on WhatsApp.